Return Policy

Effective Date: 2025/10/20

At Triclicks, we stand behind the quality of our products and want you to shop with confidence. If you’re not fully satisfied with your purchase, our 30-day return policy is designed to be fair, transparent, and easy to navigate.

1. Return Eligibility

To qualify for a return, your item must meet the following criteria:

  • Returned within 30 days of delivery (calculated from the date your order is marked “delivered” by the shipping carrier).
  • Unused, unwashed, and in its original condition (no signs of wear, damage, or modification).
  • In its original packaging, with all tags, labels, accessories, manuals, and components included (e.g., chargers, parts, warranty cards).
  • Not marked as “Final Sale,” “Clearance,” or “Non-Returnable” at the time of purchase.
  • Not a free gift or promotional item (unless the gift is defective).

Returns of used, damaged, incomplete, or mispackaged items may be rejected or qualify only for a partial refund at our discretion.

2. How to Initiate a Return

Follow these simple steps to start a return:

  1. Email our customer support team at ggadsemily@gmail.com with the following information:
    • Your full order number (found in your order confirmation email or “My Account” page).
    • A clear reason for the return (e.g., “defective item,” “wrong size,” “changed mind”).
    • Clear photos/videos (required for claims involving defects, damage, or incorrect items) showing the issue or item condition.
  2. Our team will respond within 1–2 business days with a Return Authorization (RA) number and detailed return instructions (including the designated warehouse address).
  3. Package your item securely, include the RA number on the outer packaging, and ship it to the provided address.

Note: Unauthorized returns (without an RA number) will be refused and returned to you at your expense.

3. Return Shipping & Fees

  • Return Shipping Cost: You are responsible for covering return shipping fees for non-defective items (e.g., change of mind, incorrect size selected). If the item is defective, damaged, or we shipped the wrong product, Triclicks will cover the return shipping cost (we’ll provide a prepaid shipping label or reimburse you for trackable shipping expenses).
  • Restocking Fee: For non-defective discretionary returns (e.g., you simply no longer want the item), a 20% restocking fee may be deducted from your refund to cover processing and inventory costs.
  • Free Shipping Deduction: If your original order qualified for “Free Shipping,” the actual shipping cost incurred by Triclicks (typically $8–$25, depending on the item and location) will be deducted from your refund for non-defective returns.
  • Shipping Recommendations: We strongly advise using a trackable, insured shipping method for returns. Triclicks is not liable for lost, stolen, or damaged items during return transit.

4. Refund Processing

  • After we receive and inspect your return (allow 3–5 business days for inspection), we will issue a refund to your original payment method (e.g., credit card, PayPal).
  • Refund processing takes 7–10 business days from the date of inspection (additional time may apply depending on your bank or payment provider’s processing rules).
  • Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong item, defective product).
  • Partial refunds may be issued for items that are returned incomplete, slightly used, or with minor damage (amount deducted will reflect the item’s reduced value).

5. Damaged, Defective, or Incorrect Items

  • Inspect your order immediately upon delivery. Report any damage, defects, or discrepancies (e.g., wrong item, missing parts) within 3 days of delivery to ggadsemily@gmail.com.
  • Include your order number and clear photos/videos of the issue (e.g., damaged packaging, defective component) in your report.
  • We will resolve the issue by offering one of the following:
    • Full refund to your original payment method.
    • Free replacement of the item (if in stock).
    • Store credit (upon request).

6. Oversized or Special Items

For oversized products (e.g., large electronics, furniture, gear) or items requiring special handling:

  • All original packaging and components must be included (missing parts may result in additional deductions).
  • Return freight fees will be quoted in advance (we partner with trusted carriers to keep these costs reasonable).
  • If the item has been assembled, used, or inflated (for inflatable products), it may not qualify for a full refund (partial refunds will be issued based on condition).

7. International Returns

International returns (e.g., orders delivered to Europe, Canada, Australia) are accepted, provided the item meets our eligibility criteria.

  • You are responsible for all return shipping costs, import duties, taxes, and customs clearance fees.
  • Contact our support team first to obtain the correct international return address (returns sent to domestic warehouses will be refused).
  • Refunds will exclude original international shipping fees and any customs charges incurred by Triclicks.

Need Assistance?

If you have questions about the return process, eligibility, or status of your refund, please reach out to our customer support team at:

Email: service@triclicks.com