Privacy Policy

Introduction

Definitions

• Personal Data: All information that can directly or indirectly identify you, including but not limited to name, email address, phone number, mailing address, and payment information; it also includes anonymous information linked to information that can identify you, excluding information that has been irreversibly anonymized or aggregated such that it no longer enables identification of you, whether used alone or in combination with other data.
• Data Processing: Any operation (whether automated or not) performed on Personal Data, including collection, storage, use, disclosure, modification, and deletion.
• Data Subject: The natural person (i.e., you) whose Personal Data is processed.
• Third Party: Any natural person, legal entity, public authority, agency, or organization other than you, Triclicks, and personnel authorized by Triclicks to process Personal Data directly.

Information We Collect

1. Information You Voluntarily Provide

• Identification and contact details: Name, email address, phone number, mailing address (shipping address/billing address).
• Payment information: Credit card details, debit card information, or other payment method data (processed through secure third-party payment gateways).
• Account and order-related information: Account registration details, order history, warranty claims, and communication records with our customer service team.
• Gift recipient information: If you purchase a product as a gift, we may collect the recipient’s name, shipping address, and phone number solely to fulfill the gift delivery; this information will not be used for marketing purposes.

2. Information Collected Automatically

• Device and access information: IP address, device identifiers (e.g., IMEI, MAC address), browser type and version, operating system, access time, and referring URLs.
• On-site behavior data: Pages visited, time spent on each page, click-through rates, search queries, and shopping cart activities.
• Tracking technologies: Cookies, web beacons, and similar tools (see the "Cookies and Tracking Technologies" section below for details).

3. Information from Third Parties

• Marketing and advertising platforms (e.g., Meta, Google) that assist in delivering relevant promotional content.
• Analytics tools (e.g., Google Analytics) that help us analyze Site traffic and user behavior.
• Social media platforms (if you use social media accounts to authenticate or interact with the Site).
  
  
  All such information is collected only with your prior consent or as permitted by law.

Legal Basis for Data Processing

• Performance of a Contract: To fulfill our contractual obligations to you (e.g., processing orders, delivering products).
• Legal Obligation: To comply with applicable laws, regulations, or court orders (e.g., tax reporting, fraud prevention).
• Explicit Consent: When you have voluntarily provided consent for specific processing activities (e.g., receiving marketing communications).
• Legitimate Interests: For purposes that are reasonably necessary for our business operations, provided such interests do not override your privacy rights (e.g., improving Site functionality, enhancing customer service).

How We Use Your Information

• Process and fulfill orders, including payment processing, product delivery, and handling returns or warranty claims.
• Provide and improve customer service, responding to your inquiries, feedback, or support requests in a timely manner.
• Personalize your Site experience, such as recommending products based on your browsing history and preferences.
• Send marketing communications (e.g., newsletters, promotional offers) to inform you of new products, discounts, or updates—only if you have opted in to receive such communications.
• Maintain Site security, prevent fraud, unauthorized access, or other malicious activities, and ensure the Site operates smoothly.
• Analyze Site traffic and user behavior to optimize the Site’s design, functionality, and content.
• Comply with legal obligations, such as tax filing, record-keeping, and responding to regulatory inquiries.

Disclosure of Your Information

• Trusted Service Providers: To third parties that assist us in operating the Site, conducting business, or providing services to you (e.g., logistics providers, payment processors, IT support teams), provided these parties agree to strict confidentiality obligations and only use the information for the specified purposes.
• Legal Authorities: If required by law, court order, or government regulation, or to protect our legal rights, property, or safety, as well as the rights, safety, or interests of other users or the public.
• Affiliates and Contractors: To our affiliated companies or contracted partners, subject to confidentiality agreements that restrict them from using the information for any purpose other than assisting our business operations.
• Anonymized/Aggregated Data: Non-personally identifiable information (e.g., aggregated Site traffic data, anonymized user behavior reports) may be shared with third-party advertisers or analytics providers for marketing or research purposes.

Cookies and Tracking Technologies

• Essential Cookies: Necessary for the Site’s basic functionality (e.g., remembering items in your shopping cart, authenticating your account). These cannot be disabled without affecting Site performance.
• Performance Cookies: Help us analyze how users interact with the Site (e.g., which pages are most visited, load times) to improve functionality and user experience.
• Marketing Cookies: Used to deliver personalized advertisements based on your browsing history and preferences, both on our Site and third-party platforms.
• Your Choices: You can manage or disable non-essential Cookies through your browser settings or the Cookie consent banner displayed on the Site upon your first visit. Note that disabling certain Cookies may limit access to some Site features. For more details on Cookie settings, refer to your browser’s "Help" section.

Data Storage and Retention

• Order and payment-related data may be retained for tax, accounting, or warranty purposes (usually 3–7 years, depending on regulatory requirements).
• Marketing-related data (e.g., email subscriptions) will be retained until you unsubscribe or request deletion.
• After the retention period expires, we will securely delete or anonymize your Personal Data to prevent unauthorized access.

International Data Transfers

• Using Standard Contractual Clauses (SCCs) approved by the European Commission.
• Partnering with service providers certified under privacy frameworks (e.g., EU-U.S. Data Privacy Framework).

Your Rights as a Data Subject

• Right to Access: Request a copy of the Personal Data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete Personal Data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your Personal Data, provided there is no legal obligation to retain it.
• Right to Restriction of Processing: Request that we limit the processing of your Personal Data (e.g., if the data is inaccurate).
• Right to Objection: Object to the processing of your Personal Data for marketing or legitimate interest purposes.
• Right to Data Portability: Request a copy of your Personal Data in a structured, machine-readable format, or request transfer to another data controller (where technically feasible).
• Right to Withdraw Consent: Withdraw your consent for data processing activities that rely on your consent (e.g., marketing emails) at any time.
• Right to Lodge a Complaint: File a complaint with your local data protection authority if you believe we have violated applicable privacy laws.

Third-Party Links

Modification or Deletion of Your Information

• Update Subscription Preferences: To unsubscribe from marketing emails, click the "Unsubscribe" link at the bottom of any promotional email we send.
• Modify/Delete Account Information: Log in to your "My Account" section on the Site to update or delete your shipping address, billing address, or payment details.
• Request Full Deletion: To remove your entire account and associated data from our database, contact us directly (see "Contact Us"). Note that we may retain transaction records to comply with legal obligations (e.g., tax, warranty).

Policy Updates

• Update the "Last Modified" date at the bottom of this Policy.
• Notify you via email (if you have subscribed to our communications) or a prominent banner on the Site (for material changes).
  
  
  We encourage you to review this Policy periodically for updates. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Policy.

Your Consent

Contact Us